Frequently asked questions
How do I make a reservation on your website?
By clicking on “Book Now” you will be directed to our booking system. There you must select the apartment type you want, find out the availability of the apartment on the desired dates and fill out all the information required in the reservation form. After submitting the reservation form, an invoice will be sent to your e-mail.
Can I book an apartment via Email?
Yes, you can. However it will take longer to finish the reservation. When making a reservation via e-mail, you must indicate your name, surname, personal identification number, country, selected apartment category, arrival and departure date. We will answer you within two working days.
Can I view an apartment before I book?
Sure. You are more than welcome to visit us. Our staff will be happy to show you apartments and common areas. Although before your visit, please give us a call or a message.
If my apartment is not available, can I be placed in a waiting list?
Yes, you can. Just write us an e-mail, indicating your name, surname, desired apartment and dates. We will inform you as soon as there will be a free apartment.
Is there a minimum period of the stay?
No, there isn’t. You can stay one night as well as one year. However the price and payment options will differ. A long-term reservations (1 month or more) will be cheaper than a short-term reservations (less than 1 month).
Do I have to pay immediately for all my stay?
It depends. If it is a long-term reservation (1 month and more), you have to pay a security deposit of one month’s rent to guarantee your reservation. Until your arrival day, you have to pay the rent for the first month. After your arrival, you will pay a fixed rent every month. If it is a short-term reservation (less than one month), you have to pay for the whole period of your stay.
When should I pay?
After submitting the reservation form, an invoice will be sent to your e-mail. You will have 24 hours to pay for your reservation. The reservation is guaranteed only after the payment of the amount indicated in the invoice and after we have received it.
I didn’t receive an invoice after making a reservation. What should I do?
Firstly, check the spam mail in your inbox. If there is still no invoice, please contact us via e-mail firstname.lastname@example.org. We will answer you as soon as possible.
Can I make a reservation even though I’m not a student?
Yes, you can. As long as you are young at heart, open minded and a cheerful person, please be our guest.
Can I pay in cash upon arrival?
We don’t accept cash payments. You can pay only by transfer. However, there is a possibility to pay by your bank card (Visa, Mastercard, Maestro) upon arrival if it’s not possible for you to transfer the money to our bank account.
Can I change the date of my reservation?
It is possible to change the arrival and departure date by contacting our staff in person or via e-mail email@example.com. You should notify us at least 3 days in advance of the change of your arrival or departure day indicated in the reservation.
Can I cancel my reservation?
Yes, you can cancel your reservation by contacting our staff via e-mail firstname.lastname@example.org. You get full refund if you cancel one month (30 days) prior to arrival. After that the amount paid is non-refundable.
How do I know that I have made a reservation?
After submitting the reservation form, an invoice will be sent to your e-mail. If you make a payment, your reservation is completed and guaranteed.
What to do if I get an error during my reservation process?
You can try to make another reservation or you can contact us via e-mail email@example.com. We will answer you as soon as possible.
I want to change the apartment I booked. Can I do it?
Yes, it is possible to change the booked apartment to another category, if available, by notifying our staff at least 5 days before arrival. Please note that by changing the apartment to a higher category apartment, an invoice will be issued for the price difference. By changing the apartment to a lower category apartment, the difference between the amount already paid won’t be refunded.
Do all apartments have a private bathroom?
Yes. There is a bathroom with shower in every apartment.
Do all apartments have a kitchen?
Not really. “Comfort” and “Superior” apartments have a kitchenette – a small cooking area with a fridge, a sink and a microwave, but without a stove. For cooking you can use a common kitchen, which is located on the same floor where your apartment. All other apartments have a fully equipped kitchen.
What common rooms can I use?
You will have access to common room, laundry room, bicycle storage, gym and common kitchens.
Do you have a dormitory type rooms?
No, we don’t have.
What does the all-inclusive rent include?
It means that it includes all costs related to the maintenance of the apartment, VAT, utility costs (heating, water, electricity), internet, bedding and towel set, basic kitchen utensils, access to common areas and an apartment cleaning twice a month.
Are there bed linen and towels in my apartment?
Yes, we provide bed linen and a towel set upon your arrival. You can get extra bed linens and towels for extra charge.
Is there a possibility to park my car?
We have a limited number of parking spots. Whoever drives first comes first. There are several parking possibilities nearby.
Is there somewhere I can store my bike?
Yes, we have a bicycle storage outside and inside the building. It’s free of charge.
Do you have a hairdryer?
No, there is no hairdryer in the apartment.
Do you provide laundry service in the hotel?
We have a self-service washing machine and a dryer in the laundry room. It’s for extra charge. There is also an iron and an ironing board available free of charge.
What is the difference between “Comfort” and “Comfort+” apartments?
The only difference is the kitchen. There is a kitchenette – a small cooking area with a fridge, a sink and a microwave, but without a stove – in the “Comfort” apartment. There is a fully equipped kitchen (with stove) in the “Comfort+” apartment.
What is the difference between “Comfort+” and “Premium” apartments?
“Premium” apartment is bigger (~ 31 m2) and suitable for two persons t.i. there is a double bed or two single beds.
What is the difference between “Superior” and “Premium” apartments?
There is a kitchenette – a small cooking area with a fridge, a sink and a microwave, but without a stove – in the “Superior” apartment. There is a fully equipped kitchen (with stove) in the “Premium” apartment. There are two single beds that can be moved together or separately in the “Superior” apartment, but in the “Premium” apartment there are two bed choices at the time of the reservation – Double or Twin.
We are two people and we want to stay in the “Comfort” or “Comfort+” apartment. Is it possible?
No, that is not possible. These apartments are meant for one person.
How many people do I share a kitchen with?
If you stay in a “Comfort” or “Superior” apartment, you will share the kitchen with 19 people max. But remember that you will also have your own kitchenette in the apartment.
Does the building have an elevator?
No, we don’t have an elevator.
Is cleaning included?
Yes, cleaning every two weeks is included in the price. It means that twice a month your kitchen area, bathroom and floors will be cleaned. It doesn’t include changing of bed linen and towels. If you need more frequent cleaning, it’s possible for additional price.
Are pets allowed?
As much as we love animals, unfortunately they are not allowed to stay in our premises.
What time can I check-in?
You should contact our staff about your check-in time at least three days before your arrival. The best would be that you check-in during our working hours (Mo.-Fri. from 9AM until 6PM), but everything can be arranged. However keep in mind that our staff without prior arrangement, is not obliged to wait for you outside its working hours.
What time do I need to check-out?
You need to leave the apartment until 12 PM. If needed, for an extra charge, we can arrange a late check-out. But, you can also stay in our common areas until 6 PM free of charge.
Can I stay even though I’m not a student?
Yes, you can. As long as you are young at heart, open minded and a cheerful person, please be our guest.
Can I stay if I’m under 18 years old?
If you are under the age of 18, you may stay with us only if you are accompanied by an adult.
Can I change my apartment during my stay?
Yes, it is possible if other apartments is available. The change of the apartment costs 50 EUR.
Can I have a late check-out?
If it’s possible, we can arrange a late check-out for an extra charge.
Can I bring my own furniture in the apartment?
The apartment is equipped with all necessary furniture. You don’t need to bring your own furniture. If there is something you want to bring, please contact our staff before you do.
Can people visit me?
Yes, guests can visit you from 9 AM until 11 PM.
Can another person stay in my apartment overnight?
The visitor is allowed to stay overnight in your apartment outside the visitor hours not more than twice a week. If the visitor stays overnight more often then the invoice is issued – 12 EUR for each night.
Do I share a “Superior” or “Premium” apartment with other people?
No, you don’t. It’s a private apartment.
Is there an age limit?
No, there isn’t. Only if you are under 18, you need to be accompanied by an adult.
Can I receive mail and packages?
Yes, you can. Just write our address in the address box.
How do I check-in?
Arrange your check-in time. Call us when you have arrived. Voilà! We have met each other and everything else is just formalities.
Is it allowed to smoke?
Smoking is allowed in specially designated areas in our courtyard. It is forbidden to smoke inside the building.
Can I sign in as a resident?
Yes, you can. Just don’t forget to sign out before you leave.
Do I have to pay a deposit?
You pay a deposit of one month’s rent at the time of your booking. You will get it back after you move out, if your apartment has been kept in good condition.
How do I pay for my apartment?
An invoice will be sent to your email every month which should be paid within 5 days. You can pay by transfer or by bank card.
What is the address of SMARTments?
8B Indriķa Street, Riga, LV-1004, Latvia.
Can I get there by public transport?
Yes, there are several options. By train from Central Station to Torņakalns (direction Jūrmala or Jelgava). By bus No. 23 and No. 26. from Elizabetes iela or 13.janvāra iela to Satiksmes iela (direction – Baloži or Katlakalns). By trolleybus No. 27 from Central Station square to Satiksmes iela (direction – Ziepniekkalns). By tram No. 10 from Central market to Torņakalna stacija or Satiksmes iela (direction – Bišumuiža).